Keep field operations running smoothly with fewer delays and happier customers. Dynamics 365 Field Service connects dispatch teams, technicians and customer data in one place, so jobs move faster, and everyone knows exactly what to do. Field teams can access schedules, parts, work orders and customer history without back-and-forth calls or incomplete information.
Stridely supports full scale Field Service adoption including integration with ERP, IoT and asset management so companies can predict service needs and reduce downtime instead of reacting after failure. Our experience helps you build a connected service model that improves productivity and keeps customers confident on every visit.
Reduction in Service Delays
Improvement in First Time Fix Rate
Increase in Technician Productivity
Lower Maintenance Costs
Plan and assign jobs with real time visibility so the right technician arrives with the right skills and tools.
Monitor customer agreements easily and access important contract information during service interactions.
Technicians work confidently on the move with full access to data and offline support when connectivity drops.
IoT and remote access tools help resolve issues without a site visit which saves time and improves uptime.
Track work orders against SLAs and revenue while giving field teams complete visibility on tasks and parts.
Maintain accurate records of equipment condition and history so service teams can act before failure happens.
Know part availability and location in real time which helps avoid delays in job completion.
AI powered scheduling and a visual board help dispatch teams allocate resources efficiently every day.
Creating business value at the intersection of your industry transformation and today’s latest technology innovation.
