Overview
Stridely Solutions partnered with a leading manufacturer for commercial and industrial settings to streamline operations with an IoT-powered Field Service solution. This integration of IoT into field service operations enabled the enterprise with intelligent resource management and reduced costs through remote monitoring.
The Client
The client is a large American manufacturer for commercial, agricultural, and industrial settings. With a commitment to innovation and sustainability, they collaborate with utilities, industrial manufacturers, building operators, and communities to enhance industrial practices. Their goal is to optimize and protect precious resources through advanced waste treatment technologies and strategic partnerships.
Challenges
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Manual Data Entry
Field data was recorded offline, leading to time-consuming processes and a high margin for error.
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Lack of Visibility
Enlisted data and agreements were not accessible across the organization, leading to inefficiencies.
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Service Performance Tracking
Inability to effectively track service performance and issues with data synchronization.
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Field Work Order
Challenge for quick booking for services and maintenance.
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Resource Management
Difficulty in managing field service resources and tracking them on a map.
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SLA Management
There was no automated system in place to meet and track Service Level Agreements (SLAs), causing difficulties in maintaining service standards.
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Incident Handling
Difficulty in managing critical and sudden machine issues.
Solution
Centralized Service Management
- Centralized customer and service management through CRM 365, providing a unified platform for managing interactions, service histories, and field activities.
Scalable & Secure Infrastructure
- Ensured scalable and secure data storage and processes with Azure integration, offering the flexibility needed for future growth.
Real-Time Data & Asset Monitoring
- Implemented IoT-enabled devices for continuous asset monitoring, allowing technicians to receive live updates on machine statuses.
- Enabled predictive maintenance to reduce machine failure risks through proactive issue detection.
Data Analytics & Insights
- Power BI integration enabled real-time analytics, tracking service performance, and supporting data-driven decisions.
Scheduling & Work Order Management
- ASP.NET integration provided smooth integration of web applications for scheduling and work order management.
- Field Service Microsoft Application allowed technicians to manage work orders on the go.
- Leveraging Woodford & Resco tools ensured offline access for remote areas with no internet connectivity.
System Integration & Customization
- Enterprise system integration with existing systems like SAP/BW for streamlined inventory and financial management.
- Customization tools like XRM Toolbox & XRM Toolkit enabled tailored adjustments to the Microsoft Dynamics 365 environment.
Exceed Service Operation with Field Service
The deployment of Microsoft Field Service transformed the client’s field operations, enabling them to manage their water treatment services more effectively. With real-time insights, automated processes, and improved resource management, the client could deliver superior service, improve efficiency and enhance customer satisfaction.
