Stridely Solutions brings you the power of Microsoft Dynamics 365 Field Service Consulting, enabling remote interaction between customers and service providers. Equipped with industry-best tools and technologies, Microsoft Dynamics 365 Field Service Consulting reduced the cost of operation while enhancing the onsite customer experience.
With Microsoft Dynamics Field Service, technicians have the flexibility to remotely work upon resolving issues making it a win-win for all. What makes the solution stand out is the ease offered in terms of customer engagement. It has multiple options where users can log in to check issues as well as the progress rate to know better.
Dynamics for Field Service allows organizations to have better control over the field services, their management, and tracking. Regarded as all-in-one field service management software, Microsoft dynamics field service enables:
Microsoft Dynamics Field Service is a fully focused service management platform. With this, you can keep track of the customers, and the agents, and provide a channel for them to connect and interact. The platform enables you to schedule tasks and organizes your field service teams to work in a dedicated manner.
Serving multiple customers every day and tracking their details is a tough task. Microsoft Dynamics Field Service gives you the flexibility to keep an eye on the contracts and have them displayed across the team. Having significant information about the contracts makes it easier to propel and identify leads.
Microsoft dynamics field service is available as a mobile application with features of offline interaction and real-time communication, with which organizations have the ease to work on the go. Irrespective of whether one has network coverage or not, technicians can work on the go.
It allows tracking and assessing devices remotely. With IoT devices installed at all stages, technicians can operate machines through the software, eliminating the need to visit the location. This helps them stay vigilant throughout the day, ensuring nothing falls out of place.
Create work orders via email, and CRM, and track them against SLAs, invoices, and total revenue. You can utilize inventory to acquire insight into warehouse inventory levels and ensure that person has all the tools they need to provide superior-quality services on the field.
You can synchronize all data and effectively track and manage every asset and equipment down to the truck level by linking Dynamics 365 for Field Service with Dynamics 365 Finance and Dynamics 365 Supply Chain Management.
From inspection to repair, you can find all items and customer locations. You can trace the servicing history of all assets and the sensors linked to them to do a health check on the assets.
Handle inventories and the availability of equipment. Drivers, support staff, and technicians can utilize the Dynamics 365 Field service to manage the real-time location of inventory assets, track deliveries, and more.
You can build a single workflow and intelligently deploy the suitably experienced employee to the customer’s location using AI-enabled scheduling recommendations, a drag-and-drop scheduling board, triage calls, and interactive maps.
Stridely Solutions has been serving the industry for years helping organizations embed Microsoft solutions with ease. We have a proven track record of delivering dynamics field service solutions. Infrastructural operations can be redesigned with dynamics field service solutions put to use by our experts.
With us you get:
Field Service Features should mention work order management, scheduling, and dispatch, Asset Management, Service agreements, Inventory management, case management, Mobile app, Resource Optimized tools, Remote assistant, and Connected field service.
Our client is one of the leading companies in field service industries. They have been serving the sector for more than a decade now. They excel in providing all-round field service management solutions enterprise-wide. Being a pioneer in the industry, our client has always been keen to adopt solutions that improve their productivity. After migrating to the cloud and digitizing most of their in-house operations, field service management was one segment that lagged behind. Adhering to the above, they now plan to automate the field service management tasks and further, optimize the overall business operation and to make an automated process to route and schedule orders.
Business intelligence (BI) leverages software and services to transform data into actionable intelligence that informs an organization’s strategic and tactical business decisions. Business is growing rapidly and so is their data.
Lead management is a complicated task and when you have tons of prospects, segmenting them into high quality and poor quality leads becomes a lot more difficult. In fact, marketers are always worried and wonder when to move their leads from the automation platform to Dynamics CRM.
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