Microsoft Dynamics Field Service is a fully focused service management platform. With this, you can keep track of the customers, and the agents, and provide a channel for them to connect and interact. The platform enables you to schedule tasks and organizes your field service teams to work in a dedicated manner.

Serving multiple customers every day and tracking their details is a tough task. Microsoft Dynamics Field Service gives you the flexibility to keep an eye on the contracts and have them displayed across the team. Having significant information about the contracts makes it easier to propel and identify leads.

Microsoft dynamics field service is available as a mobile application with features of offline interaction and real-time communication, with which organizations have the ease to work on the go. Irrespective of whether one has network coverage or not, technicians can work on the go.

It allows tracking and assessing devices remotely. With IoT devices installed at all stages, technicians can operate machines through the software, eliminating the need to visit the location. This helps them stay vigilant throughout the day, ensuring nothing falls out of place.

Create work orders via email, and CRM, and track them against SLAs, invoices, and total revenue. You can utilize inventory to acquire insight into warehouse inventory levels and ensure that person has all the tools they need to provide superior-quality services on the field.

You can synchronize all data and effectively track and manage every asset and equipment down to the truck level by linking Dynamics 365 for Field Service with Dynamics 365 Finance and Dynamics 365 Supply Chain Management.
From inspection to repair, you can find all items and customer locations. You can trace the servicing history of all assets and the sensors linked to them to do a health check on the assets.

Handle inventories and the availability of equipment. Drivers, support staff, and technicians can utilize the Dynamics 365 Field service to manage the real-time location of inventory assets, track deliveries, and more.

You can build a single workflow and intelligently deploy the suitably experienced employee to the customer’s location using AI-enabled scheduling recommendations, a drag-and-drop scheduling board, triage calls, and interactive maps.