Dynamics 365 Customer Voice – What it is and what makes it good for your Organization?

Dynamics 365 Customer Voice – What it is and what makes it good for your Organization?

A couple of days back, Microsoft rolled out it’s a new application or the app of the week, Dynamics 365 Customer Voice. While some consider it to be the rebranded version of Microsoft Forums Pro, others regard it to be something different, and something more than the Forums Pro. Keeping this as the core of our discussion, we move ahead to highlight what exactly this application is, what are the different features, and how will an organization benefit from it.