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Dynamics 365 Customer voice has been rolled out by Microsoft – a feedback management system designed specifically to automate and regulate the job of taking feedback from the end customers.
Employing an AI assistant, the solution is such that it can garner results in real-time and further provides a holistic view of the customer data and corresponding views.
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While announcing the launch of the new platform by Microsoft Dynamics 365, one question that surfaced every now and then was how the solution is different from the existing feedback management application. The fact is that the newer incorporates all of the tools as part of Forums Pro, so people speculated that it wasn’t anything new but a rebranded solution of the existing one.
If you want to start using Microsoft Dynamics 365, customer voice or any of the Microsoft services, experts at Stridely Solutions can help you out.
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